Cossacks 3 FAQ and Technical Support

Discussion in 'Announcements' started by Atem, Jun 15, 2015.

  1. Atem

    Atem Administrator Staff Member

    1. Where can I purchase Cossacks 3?

    You can buy the game on our official website www.cossacks3.com or by visiting our Steam store page

    2. When will you release Mac & Linux versions of the game?

    We’re going to release them within two months after the release on Windows platform.

    3. Do I need to buy the game for other platforms if I already have a Windows copy?

    No. Once you purchase Cossacks 3, Steam will provide you with version for every OS (Mac, Linux and Windows).

    4. Can I play with my friends that use different OS?

    Yes! The game is multiplatform and has one multiplayer lobby for every system.

    5. When will you add an endgame statistics screen?

    We’ll implement it before the end of October.

    6. Will Cossacks 3 feature 18th century naval units?

    Yes! They will come as a DLC before the New Year Eve.

    7. The game is too hard. An AI annihilates me even on Normal difficulty!

    Later we will add an easier AI options to the game.

    8. What nations will you add to the game in the future?

    Initially we’re going to add the following nations: Denmark, Netherlands, Piedmont, Saxony, Bavaria, Switzerland, Hungary and Portugal. In the future we plan to add completely new to the Cossacks series nations.

    9. What is the construction queue limit for peasants?

    Currently, you can queue construction of up to 6 buildings. We’re going to increase this limit in the coming updates.

    10. I don’t get Steam achievements even if I meet all of the requirements. What should I do?

    Contact us via email at [email protected] and attach your profile.dat to the letter. You can find it at your profile folder, that’s located at C:\Users\%username%\Documents\cossacks\profiles\%profilename%\profile.dat.

    11. What should I do if the game does not accept my email and password, that I previously registered for the multiplayer mode?

    Contact us via email at [email protected] and attach your registered email and MP code to the letter, as well as a short description of your problem.

    12. How can I change my nickname or password for the multiplayer?

    Contact us via email at [email protected] and attach your registered email and MP code, along with your new desired nickname and/or password.

    13. My screen gets black or I get an error when I try to launch the game. What should I do?

    The problem lies with your video card drivers, you should update them.

    To do so, use the following instructions:

    1) Press Win + R buttons at the same time.
    2) Type “dxdiad” in the popped up window
    3) Select a “Display” subfolder in the new window
    4) You will be able to see the name of your video card under the “Device” section.

    For nVidia users:

    1) Open the official nVidia site www.nvidia.com.ua/Download/index.aspx?lang=ru
    2) Choose your card model and your OS and press “Search”;
    3) Press the “Download” button in the new window;
    4) Update your drivers by following the instructions provided by a recently downloaded file

    For AMD/Radeon users:

    1) Open the official AMD site www2.ati.com/drivers/auto/autodetectutility.exe
    2) Download the Auto Detect Utility
    3) Update your drivers with the Auto Detect Utility

    For Intel users:

    1) Open the official Intel site http://www.intel.com/content/www/us/en/support/detect.html
    2) Download the Intel® Driver Update Utility
    3) Update your drivers with the Intel® Driver Update Utility

    14. I have a low framerate in Cossacks 3, despite meeting the system requirements of the game! What’s causing the performance problems for me?

    Check your computer for any gameplay capturing software, i. e. Plays.TV, Shadowplay, Raptrt, Xsplit Gamecaster etc. Disable or delete them. To do so, use the following steps:

    1) Check if any of abovementioned programs is installed on your PC. They should appear on taskbar or in “Processes” tab of Task Manager as:
    - playes_ep64.exe,
    - playstv.exe
    - raptr.exe
    - xsplit.Core.exe
    nvidiaStreamerService.exe

    2) Close the application(s)
    This applies to both nVidia and AMD cards.

    15. I’m getting an error that looks like “Access violation XXXXXXXX in module "ig4icd32.dll" read of address ******”, how can I deal with it?

    You should update your Inter video card drivers with help of Intel® Driver Update Utility, that can be found here: www.intel.com/content/www/us/en/support/detect.html

    16. I’m getting an error that looks like ошибка “Access violation XXXXXXXX in module "openal32.dll" read of address ******”, how can I deal with it?

    The problem lies with your sound card drivers, please update them. This error can be also caused by a conflict between integrated and external sound cards, so check your hardware as well.

    17. My game crashes with a «Access violation at address XXXXXXXX. Read of address ********» error. How can I fix this?

    You should add the game to Windows DEP’s exceptions and run it as an administrator.
    To add Cossacks 3 to Windows Firewall you need to follow the instructions below:

    For Windows XP users:
    1) Open your Start Menu
    2) Open the Settings tab
    3) Open your Control Panel
    4) Select Windows Firewall
    5) Proceed to “Exceptions” tab and press “Add another program”
    6) In the popped up window press “Browse…” and select Cossacks.exe in the game’s folder
    7) In the list of allowed programs and components near the selected file tick the boxes for “Private” and “Public” networks.
    8) Press OK.

    For Windows 7 users:

    1) Open your Start Menu
    2) Open your Control Panel
    3) Select System and Security
    4) In the new window select “Allow programs to be launched through Windows Firewall”
    5) Select “Allow another program”
    6) In the popped up window press “Browse…” and select Cossacks.exe in the game’s folder
    7) In the list of allowed programs and components near the selected file tick the boxes for “Private” and “Public” networks.

    For Windows 10 users:

    1) Click on your Start menu with your Right mouse button.
    2) Select Control Panel from the popped up menu.
    3) Select System and Security
    4) In the new window select “Allow programs to be launched through Windows Firewall”
    5) Select “Allow another program”
    6) In the popped up window press “Browse…” and select Cossacks.exe in the game’s folder
    7) In the list of allowed programs and components near the selected file tick the boxes for “Private” and “Public” networks.

    If this solution won’t stop the problem from occurring, please contact us via email at[email protected] with a short description of your problem and your actions prior to the crash. Screenshots of your error may also help, as well as DxDiag.txt of your PC and a save file close to the moment when the error occurs. You can find your save files at C:\Users\%username%\Documents\cossacks\profiles\%profilename%\saves.

    To create a DxDiag file, please perform the following actions:
    • Click "Start" or press "Windows key + R"
    • Type "dxdiag" and press "OK"
    • In the new window, choose "Save all information"
    • After you've saved the file, attach it to your email.
     
    Last edited: Oct 15, 2016
    ney, Ivenend, GGMarZhill and 12 others like this.
  2. Atem

    Atem Administrator Staff Member

    Updated
     
    Ebel likes this.
  3. Hangtuah

    Hangtuah New Member

    I have cossacks 3 installed on my desktop PC and I want to play on my laptop too

    Do I have to re-download it through Steam or there is another way?
     
  4. Commodore

    Commodore Active Member

    point 9 above is incorrect, the limit went up to twelve 5 or 6 patches ago.
     
    Obolo4go likes this.
  5. (OC)Fotheringill

    (OC)Fotheringill Active Member

    Is #4 correct now? Or, will Mac be released yesterday?
     
    Obolo4go likes this.
  6. kannerke

    kannerke Member

    about:
    2. When will you release Mac & Linux versions of the game?
    We’re going to release them within two months after the release on Windows platform.​

    I believe this is not valid? Any ETA on the Linux version?
     
  7. [KGR]-^K[o]K^-

    [KGR]-^K[o]K^- Moderator Staff Member

    on 15th of March Cossacks 3 will finally become available on MacOS and Linux platforms! Venture forth onto the battlefields of the 17th-18th century Europe and enjoy the fully polished Cossacks experience with your friends, regardless of what platform you're using - the game supports crossplatform play and allows you to play against players across all platforms.
    As a bonus, every Mac & Linux user that purchases and logins into the game during the first two week after the release will receive an Early Bonus package, identical to the one given out during the Windows release.
     
  8. (OC)Fotheringill

    (OC)Fotheringill Active Member

    Thank you for the response. It is appreciated.
     
  9. Fate

    Fate Member

    6. Will Cossacks 3 feature 18th century naval units?
    Yes! They will come as a DLC before the New Year Eve.

    Today : February 11th :(
     
  10. [KGR]-^K[o]K^-

    [KGR]-^K[o]K^- Moderator Staff Member


    Updated
    6. Will Cossacks 3 feature 18th century naval units?

    We are considering adding them to the game.
     
    Fate likes this.
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